We currently ship exclusively to residential and commercial addresses within the United Kingdom. International shipping options are not available at this moment; however, we plan to expand our delivery services globally in the near future.

To ensure premium efficiency, our warehouse follows a structured daily processing cycle:

• Standard Delivery (Royal Mail / Evri): Orders are processed daily at 9:00 AM London time, covering orders placed up to that time.
• Express Delivery (DPD): Orders feature a later daily cut-off time of 14:00 London time.

In general, most orders are dispatched within 24 hours on working days. Please note that orders placed on Friday afternoon or over the weekend will be safely dispatched on Monday morning.

• Cost: £6.91 for all orders.
• Estimated Delivery Window: 2 – 3 working days from dispatch.
  
  

• Cost: FREE (On all orders, with no minimum spend required).
• Estimated Delivery Window: 3 – 5 working days from dispatch.

You can find more details at Shipping Policy or FAQ.

For any reasons you’re unhappy with your order and would like to return it, we’d be very happy to offer a 30-Day Peace-of-Mind Return, exchange or store credit, as long as your return is instigated within 30 days of your purchase. Please note the products must be unopened,unused, unwashed and within their original packaging. Get more details about return policy here.

• If the return is due to our error (defect, incorrect item, damaged item), we will cover the return shipping and issue a full refund.
• For returns due to customer preference, the return shipping cost will be deducted from the refund.

Returns must be requested through our Customer Care team.
Just please email info@chilluno.com to receive your personalised return instructions.

If you wish to exchange items in your order, please email info@chilluno.com with details of your exchange request, and we will be happy to help.

Your exchange will be processed once your return is received.

You can find more details about return policy here.