Privacy Policy

Weft Home Limited (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our website, you consent to the practices outlined in this Privacy Policy.

1. Who We Are
Weft Home Limited is a UK-based company with its principal place of business at Apartment 103 9 Solly Street, Sheffield, England, S1 4DF United Kingdom. For any questions regarding this Privacy Policy, you can contact us at info@chilluno.com.

2. How We Collect Your Information
We collect your personal data when you interact with our website, purchase products, or contact us directly. This data may include:

Personal Information: Name, email, address, phone number, and payment details
Website Usage Information: IP address, browser type, and cookies for tracking and website analysis
Marketing Preferences: Email subscriptions, SMS notifications, and social media interactions

We may also collect your data automatically through cookies and other tracking technologies.

3. What We Do With Your Information
We use the information we collect to:

Process and fulfill your orders
-Communicate with you regarding your orders, customer support, and new product updates
Improve the functionality of our website, including site optimization and user experience
Personalize our marketing efforts, including targeted advertisements on social media platforms

We also work with third-party services like Shopify, Google Analytics, and Microsoft Advertising to help us understand how users interact with our website and improve our offerings.

4. Your Consent
By providing us with personal information, such as when placing an order or subscribing to our newsletters, you consent to our use of your information for the purposes outlined in this Privacy Policy. You can withdraw your consent at any time by contacting us at [Insert Contact Email] or by clicking "unsubscribe" in our email communications.

5. Email, SMS & Social Media Marketing
With your permission, we may send you marketing emails, SMS messages, or advertisements on social media about our products, services, and promotions. You may opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in emails or by contacting us directly.

6. Data Sharing and Disclosure
We may share your personal data with third parties in the following cases:

Service Providers: We may share your data with companies that assist in operating our website, processing payments, or delivering orders (e.g., Shopify, payment processors).
Legal Compliance: We may disclose your data to comply with legal obligations or to enforce our terms and conditions.
Advertising: We may share data with third-party advertisers and marketing partners for the purpose of delivering personalized ads.

We will never sell your personal information to third parties.

7. Shopify and Payment Processors
Our online store is powered by Shopify Inc., which hosts our e-commerce platform and processes payments. Shopify’s privacy practices can be reviewed in their Privacy Policy.

When you make a purchase on our website, Shopify encrypts your payment information using secure technologies. Your credit card data is not stored by us, and is processed directly through Shopify’s secure payment systems.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data on how you interact with our website, such as pages visited, links clicked, and browsing behavior. These cookies help us improve website performance and provide a better user experience.

You can manage your cookie preferences in your browser settings. For more details, please see our Cookie Policy.

9. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:

Access, correct, or request deletion of your personal data
Object to the processing of your personal data
Request data portability

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within 30 days.

10. Security
We take reasonable steps to protect your personal data using industry-standard encryption methods. However, no data transmission over the internet is completely secure, and while we implement the highest security measures, we cannot guarantee absolute protection.

11. Age Restrictions
If you are under 16, you must obtain permission from your parent or guardian to use our website or provide us with personal information.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your data.

13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@chilluno.com